Customer Service
Contact
Atlantic Information Services, Inc. (AIS) is assisting Bob Lloyd in his presentation of Federal Funding Webinars and the transmission of Federal Funding e-Strategies.
Please call or email us with any questions you might have, or if you would prefer to place your orders by phone. Contact AIS’s customer service representatives by:
- Phone: 800-521-4323 (press 1 for Customer Service)
- Email: customerserv@aispub.com
- Mail: 1100 17th Street NW, Suite 300 • Washington, DC 20036
- Fax: 202-331-9542
If you wish to be taken off our email promotion list, please send an email to bgartrell@aispub.com and ask to “unsubscribe” to the Federal Funding email list.
We look forward to assisting you!
Continuing Professional Education (CPE) Credits
Federal Fund Management Advisor offers cost-effective training in the Accounting (Governmental), Auditing (Governmental) and Finance subject areas via Webinars (a Group Internet-Based instructional method). To comply with Registry Standards, attendance monitoring is conducted at four random times during each Webinar — requiring three online, real-time responses plus a response on the post-conference survey. To receive a Certificate of Completion, attendees must return the post-conference survey / course evaluation within two weeks of the Webinar date and successfully respond to attendance monitoring questions.
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Federal Fund Management Advisor is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org. |
Refund/Cancellation Policy
Refund policy
To cancel registration for an event and receive a full refund, customers must contact AIS’s customer service at 800-521-4323 no later than 48 hours prior to the scheduled start of the Webinar.
Any cancellations received after log-in information and supplemental materials have been sent (48 hours prior to the start of the Webinar) will receive On-Demand Access to the Webinar recording or a credit valid for one year. The credit (the cost of the Webinar) may be applied toward the purchase of any other Webinar or recording.
Program cancellation policy
Atlantic Information Services, Inc. (AIS) is assisting in the presentation of Webinars by Federal Fund Management Advisor. Should AIS and/or the principal, Bob Lloyd, need to cancel or reschedule a Webinar for any reason, attendees will be contacted immediately by AIS and offered: a) the opportunity to attend the same Webinar held at a later date or b) a credit good for another Webinar or c) a full, prompt refund.
Complaint resolution policy
Atlantic Information Services, Inc. (AIS) is assisting in the presentation of Webinars by Federal Fund Management Advisor. AIS representatives are available for immediate contact, Monday-Friday, 9 am – 5:30 pm Eastern Time. Voicemail and email in-boxes are monitored regularly by customer service staff.
Allowable Charges
The costs of webinars sponsored by Federal Fund Management Advisor are allowable charges to your federal grants and subgrants. Each of the sets of federal cost principles issued by OMB for federal awards administered by state, local, and tribal governments, colleges and universities, and nonprofit organizations explicitly states that the costs of training for employee development and vocational effectiveness are allowable. For your records, the specific citations are:
- OMB Circular A-21 (2 CFR 220), Appendix A, Paragraph J.51—Colleges and Universities
- OMB Circular A-87 (2 CFR 225), Appendix B, Paragraph 42—State, Local and Tribal Governments
- OMB Circular A-122 (2 CFR 230), Appendix C, Paragraph 49(a)—Nonprofit Organizations
